Ordering Info

Shipping

We strive to keep shipping costs as low as possible for you so, it's free on purchases of $75 or more before applicable taxes.

Ordering a little less?  Well then, you'll be charged only what the actual cost is from Canada Post.  Nice and simple.  And it means we can offer superb teas at fair prices.

Shipping rates for orders from other parts of the world will also be calculated at checkout based on the weight of your order.

Orders are usually shipped within two days of receipt except for Fridays...We'll get it out on Monday for you.  Please allow 4 - 7 business days using Expedited Parcel or Tracked Packet and 5 - 8 business days for orders shipped to the USA using Small Packet USA Air.  Any additional taxes or customs duties are the responsibility of the customer.   Please allow 2 to 10 business days ( excluding weekends and holidays) for delivery within Canada).

Delivery to International countries: We will contact you to verify your shipping information when we receive an order from an international address. Until the information is verified by the customer, we will hold the order. Any additional import duties, customs or brokerage fees are the responsibility of the customer.

 

Return Policy

If you want to return an item, please contact us within thirty days of receiving your order at hello@yannoko.com  Please indicate your name, order number and the reason for your return. We will contact you once we have received a return request. In order to ensure your package makes it to us, please ship your return by registered mail, retaining your receipt in case it goes missing.  We are not responsible for returned items being damaged or lost in transit. Please note that we can only refund original and return shipping costs if the return is as a result of our error.