Ordering Info

Shipping

Free shipping, international orders, shipping times

 We strive to keep shipping costs as low as possible for you. That means free shipping on orders of $75USD or more (pre-tax).

 Ordering a little less? Well then, you'll be charged only what the actual cost is from Canada Post.  Nothing more, nothing less, nice and simple. Shipping rates are calculated at checkout based on the weight of your order, so we can offer superb teas at fair prices including shipping.

 Orders are usually shipped within two days of receipt except for Fridays… We'll get it out on Monday for you.

Canada shipping:   All methods offer tracking numbers.

  • Regular (Expedited) Parcel - Allow 2 - 9 business days depending on address.
  • Xpresspost - Allow 1 - 2 business days depending on address.
  • Priority shipping - Guaranteed next day delivery nation wide. 

USA shipping:

  • Expedited Parcel USA - Allow 4 - 7 business days. For parcels over 1kg
  • Small Packet USA Air - Allow 5 -8 business days.  No tracking number.
  • Tracked Packet USA - Allow 4 - 7 business days.
  • Xpresspost USA - Allow 2 -3 business days.

Any additional import duties, customs or brokerage fees are the responsibility of the customer.

International shipping: 

  • Small Packet International Air - Allow 6 - 10 business days. No tracking number. Up to 2kg.
  • Tracked Packet International - Allow 6 - 10 business days. 
  • Xpresspost International - Allow 4 - 7 business days.

Any additional import duties, customs or brokerage fees are the responsibility of the customer.

 

Return Policy

If you want to return an item, please contact us within thirty days of receiving your order at hello@yannoko.com  Please indicate your name, order number and the reason for your return. We will contact you once we have received a return request. In order to ensure your package makes it to us, please ship your return by registered mail, retaining your receipt in case it goes missing.  We are not responsible for returned items being damaged or lost in transit. Please note that we can only refund original and return shipping costs if the return is as a result of our error.